Refund policy

## 1. Return Window

* You have 14 days from the date of delivery (as indicated by the logistics tracking number) to request a return.
* Once the 14-day window has passed, the system will automatically close return eligibility, and we will not be able to accept your return.

## 2. Return Conditions
To be eligible for a return, your pearl jewelry must meet the following criteria:

* Item Condition: Items must be unworn, unused, unaltered, and in the same pristine condition that you received them, with no signs of wear, cosmetics, or perfume.
* Packaging: Items must be returned in their original packaging, including the original jewelry box, pouch, authenticity cards/certificates, and any promotional gifts included.
* Exclusions (Non-Returnable Items):
* Earrings: Due to hygiene and safety regulations, earrings cannot be returned or exchanged unless they arrive damaged or defective.
   * Customized Items: Any items with custom lengths, modified styles, or personalized engravings are final sale and cannot be returned or exchanged.

## 3. Shipping and Fees

* Standard Returns (Change of Mind / Incorrect Size): Return shipping fees are the responsibility of the buyer. When you use our Returns Center to generate a return shipping label, the cost of the return label will be automatically deducted from your final refund amount.
* Damaged, Defective, or Wrong Items: If your item arrives damaged (e.g., loose pearls, broken chains) or if you received the wrong item, please take photos and contact our customer service within 48 hours of delivery. We will arrange a prepaid label for a free replacement or a full refund.
* Duties and Taxes: Customs duties, import taxes, or local clearance fees paid at the time of import are non-refundable.

## 4. Automated Return Process
Please do not mail your package back without initiating a request through our system. Unauthorized returns cannot be processed.

   1. Visit the [Returns Center] link found in our website's main menu or footer.
   2. Enter your Order Number and Email Address.
   3. Select the specific item(s) you wish to return and choose the reason for return.
   4. Once your request is approved, our system will email you a Return Shipping Label along with detailed return instructions.
   5. Please drop off the package at the designated carrier location within 7 days of receiving your label.
   6. Once we receive, inspect, and approve your returned item, your refund will be processed back to your original payment method within 5–7 business days.